Most managers don't have the experience or knowledge to create a functional alliance governance structure. This book fills that knowledge gap with a clear description of the proper implementation process through a combination of carefully designed checklists, up-to-date examples and scenarios from around the world.
This book provides students and practitioners with a practical, yet academically rooted, introduction to the state-of-the-art in sustainability and corporate social responsibility. It consists of four parts, one of which focuses on the roles that stakeholder relationships play in improving performance. Throughout the text, cases exemplify key concepts and highlight companies that are guiding us into tomorrow's business environment.
This book is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.
This book is an excellent overview of the tools, techniques and philosophies behind an enterprise’s successful management of its strategically important relationships. Enterprise Relationship Management will help ensure your organisation has the requisite ability to form, manage, retire and exit partnerships in a fluid and agile way.
Leading organizational consultants Jamie Notter and Maddie Grant help you change your organization, from the culture down to individual behavior, in ways that make it more human—and more effective. This book can help you build a more trustworthy, open, generative, and courageous organization by embracing social and human principles, change organizations from the inside out, address critical elements of organizational behavior, process, and culture, promote forms of “generative” success that go beyond profit and loss, and more.
This book hows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. It gives detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, better match motivational techniques to team members, and examines strategies for creating a high performing work environment and achieve greater customer service excellence.
This book gives readers a unique, entertaining guide to relationship success at work and in life. Each of the 26 laws is illustrated and explained using a compelling, real-life story that shows how to implement it. The second section of the book presents 16 common relationship challenges with specific solutions.
This book provides a structured approach to understanding public relations and corporate communications. The focus is on professional skills development as well as approaches that are widely recognised as 'best practice'. Original methods are considered alongside well established procedures to ensure the changing requirements of contemporary practice are reflected.
This book offers trainers, organizational leaders, and HR professionals a handy guide for building their soft skills through a variety of methods including individualized exercises and activities and structured training programs, as well as informal learning, mentoring, and coaching. The book offers readers information on the background of soft skills development, and suggestions for enhancing soft skills through traditional learning programs as well as informal learning approaches.
Today's organizations are collaborative. With old command-and-control methods replaced by openness and transparency, networking has become an essential professional skill--expected of everyone, at every level.
Unveiling eight indispensable competencies for the new Network-Oriented Workforce, Strategic Connections provides practical advice for building better, more productive business relationships.