Virtual Selling by
Here is a definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles.
Nonverbal Communication in Everyday Life by
Nonverbal Communication in Everyday Life, Fourth Edition, is the most comprehensive, thoroughly researched, and up-to-date introduction to the subject of nonverbal communication available today. Renowned author Martin S. Remland introduces nonverbal communication in a concise and engaging format that connects foundational concepts, current theory, and new research findings to familiar everyday interactions. Presented in three parts, the text offers full and balanced coverage of the functions, channels, and applications of nonverbal communication. This approach not only gives students a strong foundation, but also allows them to fully appreciate the importance of nonverbal communication in their personal and professional lives.
The new email revolution: Save time, make money, and write emails people actually want to read! by
Practices, strategies, and templates for optimizing your email use. The average business employee spends more than thirteen hours a week reading and responding to email. That's 675 or more hours--over 28 days a year--spent on email. Wouldn't it be nice to get some of that time back? In The New Email Revolution, Robert W. Bly Bly draws from decades of experience sending millions of emails to help you take that time back. With this book in hand, you will be able to quickly and easily: *Find templates you can use to create emails for dozens of different situations. *Know the right wording and optimal word length for email communication. *Get recipients to read and respond to your email messages. *Understand when it is legal and not legal to send email to a person you do not know. *Incorporate photos, graphics, sound, and video into your email messages. *Measure the deliverability, bounce rate, open rate, and response rate to every email you send. *Write clearer, more engaging, more persuasive email copy for every occasion. Get better results in less time with The New Email Revolution.
Questioning Techniques
Ask More by
What hidden skill links successful people in all walks of life? The answer is surprisingly simple: they know how to ask the right questions at the right time. Questions help us break down barriers, discover secrets, solve puzzles, and imagine new ways of doing things. The right question can provide for us not only the answer we need right then but also the ones we'll need tomorrow. Emmy award-winning journalist and media expert Frank Sesno wants to teach you how to question others in a methodical, intentional way so that you can find the same success that others have found by mastering this simple skill. In Ask More, you will learn: How the Gates Foundation used strategic questions to plan its battle against malaria How turnaround expert Steve Miller uses diagnostic questions to get to the heart of a company's problems How creative questions animated a couple of techie dreamers to brainstorm Uber How journalist Anderson Cooper uses confrontational questions to hold people accountable Throughout Ask More, you'll explore all different types of inquiries--from questions that cement relationships, to those that will help you plan for the future. By the end, you'll know what to ask and when, what you should listen for, and what you can expect as the outcome.
The lost art of connecting the gather, ask, do method for building meaningful business relationships by
With social media platforms like Linkedin, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier. Yet, these connections often feel transactional, agenda-driven, and dehumanizing, leaving professionals feeling burnt out and stressed out. Instead, we should connect on a human level and build authentic relationships beyond securing a new job or a new investor for your next big idea. To build real and meaningful networking contacts, we need to go back to basics, remembering that technology is a tool and more than just a means to an end.
Wait, What? by
New York Times Bestseller "What, What is a welcome--and joyful--reminder that true wisdom comes from asking the right questions. Should you read this book Absolutely." --Clayton Christensen, bestselling author of How Will You Measure Your Life Based on the wildly popular commencement address, the art of asking (and answering) good questions by the Dean of Harvard University's Graduate School of Education. Whether we're in the boardroom or the classroom, we spend far too much time and energy looking for the right answer. But the truth is that questions are just as important as answers, often more so. If you ask the wrong question, for instance, you're guaranteed to get the wrong answer. A good question, on the other hand, inspires a good answer and, in the process, invites deeper understanding and more meaningful connections between people. Asking a good question requires us to move beyond what we think we know about an issue or a person to explore the difficult and the unknown, the awkward, and even the unpleasant. In Wait, What, Jim Ryan, dean of Harvard University's Graduate School of Education, celebrates the art of asking--and answering--good questions. Five questions in particular: Wait, what; I wonder... Couldn't we at least...; How can I help; and What truly matters Using examples from politics, history, popular culture, and social movements, as well as his own personal life, Ryan demonstrates how these essential inquiries generate understanding, spark curiosity, initiate progress, fortify relationships, and draw our attention to the important things in life--from the Supreme Court to Fenway Park. By regularly asking these five essential questions, Ryan promises, we will be better able to answer life's most important question: "And did you get what you wanted out of life, even so" At once hilarious and illuminating, poignant and surprising, Wait, What is an inspiring book of wisdom that will forever change the way you think about questions.
You're not listening: what you're missing and why it matters by
At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cutting expose, rousing call to action, and practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening.
Digital Communication
Digital Media and Communication by
As the world is becoming a global village, the role of digital media is getting crucial. Digital media is being used throughout the globe to communicate. Media platforms like T.V, radio, and specially the internet are the major tools for effective communication around the world. This book helps students in understanding the major role that digital media plays in communication sector and how the new technologies are enhancing the quality of media platforms. The topics included in the book are designed to give students a basic understanding about the various concepts of this area. The textbook aims to serve as a resource guide for students and experts alike and contribute to the growth of the discipline.
Digital Media by
The age of digital media has given rise to a new social world. It is a world in which the transmission of information from the few to the many is steadily being supplanted by the multi-directional flow of facts, lies, and ideas. It is a world in which hundreds of millions of people are voluntarily depositing large amounts of personal details in publicly accessible databases. It is a world in which interpersonal relationships are increasingly being conducted in the virtual sphere. Above all, this is a world that seems to be veering off in unpredictable ways from the trends of the immediate past. This book is a probing examination of that world, and of the changes that it has ushered into our lives. In more than thirty essays by a wide range of scholars, this must-have second edition examines the impact of digital media in six areas - information, persuasion, community, gender and sexuality, surveillance and privacy, and cross-cultural communication - and offers an invaluable guide for students and scholars alike. With one exception, all essays are completely new or revised for this volume.
Digital Etiquette
Netiquette by
There is growing concern over how we behave and interact online, from fighting, incivility, rudeness, and even criminal behaviors like cyberbullying, to simply adapting old forms of etiquette to a new landscape. This book, updated from an earlier resource, provides younger readers an introduction to this timely topic, a subject that they are both engaged in forming themselves as "digital natives," and one they also often require guidance in. It informs readers about the polite and productive use of social media networks and mobile platforms and discusses pressing issues of etiquette within families, among friends, and in educational settings.
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